Millions of people use smart devices every day. On the rare occasion something doesn’t work as it should, our dedicated support team is there to assist. We’re looking for attentive, tactful professionals who can respond to users and solve their problems.

Tasks that await you:

• respond to emails and chat messages;
• help users resolve issues they may have with their smart devices;
• forward information to developers and managers so they can further improve our product;
• collaborate with other departments for additional support when necessary.

We expect that you:

• are familiar with technical subjects, including various jacks and router connectivity issues;
• are able to structure detailed responses while demonstrating strong analytical and logical reasoning;
• have competence in navigating large volumes of information and pinpointing key details;
• are proficient in English at the B1 level or above;
• are proficient in Turkish at C2 level or above.

It'd be a plus if you:

• possess expertise in customer engagement with a high level of emotional intelligence;
• have work experience in a support service for at least 3 months;
• are fluent in Russian.

Benefits:

• official full-time employment;
• remote work and a flexible schedule: 5 work days and 2 floating days off each week with fixed shifts (8 hours a day). Schedules are set by the manager and may include night shifts;
• stable income from RUB 50 000 (after tax) on average at full employment. Remuneration is task-based and varies according to the number of tasks completed and goals achieved (KPI). Bonus up to RUB 30 000;
• opportunities for growth and development;
• paid online training before starting;
• paid sick leave and vacations;
• online doctors appointments and accident insurance (after 3 and 6 months of employment respectively);
• reimbursement for electricity and internet;
• discounts from partners and on Yandex products;
• friendly and active team always here to help, including with memes in the group chat.